Obsequentia

INTRODUCTION

As the digital landscape evolves so too does the risks associated with data breaches, cyber- attacks, and regulatory noncompliance. The International Organisation for Standardisation (ISO) has released the standard ISO 27001:2022 which outlines the requirements for establishing, implementing, maintaining, and continually improving information security management system (ISMS). ISO 27001:2022 has replaced the standard ISO 27001:2013. The objective of this blog article is to outline the benefits of implementing ISO 27001:2022.

BENEFITS OF IMPLEMENTING ISO 27001:2022

The benefits of implementing ISO 27001:2022 may include:

• Minimise the risks and impacts of cyber-attacks.
• Development and implementation of data recovery systems
• Ability to tender for government work where there is a mandatory requirement to be ISO 27001:2022 certified.
• Obtain independent feedback on your ISMS.
• Provide you with a distinct advantage over your competitors, where they do not have the same or similar certification.
• Enhance the reputation of your business.
• Support improvement of your corporate culture
• Have the potential to boost profitability.
• Business continuity with other management standards that the organisation has already implemented.
• Staff have increased awareness of ISMS due to implementing a management system against the standard ISO 27001:2022.

CONCLUSION

Implementing ISO27001:2022 provides a structured approach for information security. ISO 27001:2022 complements existing ISO standards but also allows organisation to demonstrate to clients that they take information security seriously by implementing an ISMS that complies with ISO 27001:2022.

For further information about ISO certification please email info@obsequentia.com.au

INTRODUCTION

ISO certification is widely recognised as a mark of quality and compliance with international standards. However, there are several misconceptions that people may have about ISO certification. Addressing these myths can help businesses and individuals better understand the value and purpose of ISO certification.

MISCONCEPTION VERSUS REALITY OF ISO CERTIFICATION

Outlined below are common misconceptions about ISO certification.

1. ISO certification requires a full-time person to just mange ISO certification.
   Misconception: ISO certification requires a full-time person to manage ISO certification.
   Reality: Depending on the size of the organisation a full-time person is not necessarily required to mange ISO certification. What a lot of organisations do is appoint a project manager who then gets required input from various stakeholders throughout the organisation. Some organisations also opt to utilise the services of a management system consultant.

2. ISO certification guarantees perfect products or services.
   Misconception: The misconception is that some people believe that achieving ISO certification means that a company’s products or services are flawless.
   Reality: ISO certification emphasises the implementation of management systems and processes, but it does not guarantee perfection. It demonstrates a commitment to continuous improvement.
3. ISO certification is only for large corporations.
   Misconception: Small and medium-sized enterprises (SMEs) may think that ISO certification is only suitable for large corporations.
   Reality: ISO standards are scalable and can be adapted for organisations of any size. Many SMEs find value in ISO certification to improve efficiency and competitiveness.
4. ISO certification is too expensive.
   Misconception: There is a belief that obtaining and maintaining ISO certification is prohibitively expensive.
   Reality: While there are costs associated with certification, the long-term benefits often outweigh the initial investment. Improved processes and increased efficiency can result in cost savings over time. There is also the increase in competitive advantage in the market place which could mean that ISO certification helps your organisation win larger contracts.
5. ISO certification only involves senior management.
   Misconception: Some believe that ISO certification only involves senior management.
   Reality: All staff need to be involved in the ongoing management of ISO certification. By getting staff buy in will ensure that all staff participate and even identify ongoing organisational improvements in the management system.
6. ISO certification is only about documentation.
   Misconception: Some believe that ISO certification is primarily about creating extensive documentation without providing tangible benefits.
   Reality: Documentation is a crucial part of ISO standards, but certification is about implementing effective processes, continuous improvement, and achieving specific business objectives. Implementation of ISO certification could also help the organisation implement more streamlined and automated processes.
7. ISO certification is a one-time achievement.
   Misconception: Organisations might think that once certified, they don’t need to focus on continuous improvement.
   Reality: ISO standards emphasise continual improvement. Certification is an ongoing process that requires regular audits and a commitment to refining processes over time. Once ISO certified the organisation needs to complete surveillance audits and every three years complete a recertification audit.
8. ISO certification is only for quality, not for other business aspects.
   Misconception: Some believe that ISO certification only pertains to product or service quality and not other aspects of the business.
   Reality: ISO standards cover various aspects, including environmental management, information security, and occupational health and safety, depending on the standard chosen. Specific clients may specify that awarding a contract(s) is conditional to the organisation being ISO certified to a specific standard(s).

9. ISO certification is just about meeting requirements.
   Misconception: Some organisations may view ISO certification as a checkbox exercise to meet minimum requirements.
   Reality: While meeting requirements is essential, ISO certification encourages organisations to go beyond compliance and focus on continual improvement and excellence. ISO certification is also an opportunity to identify and automate organisational processes.
10. ISO certification can be achieved quickly.
    Misconception: ISO certification can be obtained rapidly without thorough implementation.
    Reality: Gaining ISO certification involves the completion of a gap analysis followed by the ISO certification audit. In order to maintain ISO certification status surveillance audits and recertification audits need to be completed.

CONCLUSION

ISO certification is an ongoing process that just does not stop once ISO certification is achieved. Addressing misconceptions can help organisations and individuals better appreciate the true value of ISO certification and understand that it’s a dynamic process aimed at enhancing overall business performance.

For further information about ISO certification please email info@obsequentia.com.au

INTRODUCTION

ISO certification is a process by which an organisation demonstrates its commitment to maintaining and improving the quality of its products or services. Certification is typically awarded by accredited certification bodies after an evaluation of the organisation’s management system against recognised standard(s). The most widely recognised management system standards are ISO 9001 (Quality Management System), ISO 14001 (Environmental Management System) and ISO 45001 (Safety Management System).

MANAGEMENT STANDARDS

In Australia, the implementation of an ISO management system is not mandatory for all industries. However, there are certain sectors and situations where ISO certification may be required or highly recommended. The decision to implement ISO certification often depends on industry-specific regulations, customer requirements, and the organisation’s commitment to ensuring a superior product and/or service.   Here are some industries and contexts in which QMS may be important:

1. Healthcare: Healthcare providers in Australia are subject to regulatory requirements aimed at ensuring patient safety and quality of care. Implementing ISO certification can help healthcare organisations meet international compliance standards that can help improve the effectiveness of clinical support and business processes. 
2. Pharmaceuticals: Companies involved in pharmaceutical manufacturing, distribution, and marketing must adhere to strict compliance requirements making ISO certification crucial.  ISO certification is crucial in the pharmaceutical sector to ensure the safety, quality, and compliance of pharmaceutical products and processes. It helps companies meet regulatory requirements, protect patient safety, maintain data security, and operate efficiently. Ultimately, ISO certification contributes to the pharmaceutical industry’s ability to provide safe and effective healthcare solutions.
3. Food and Beverage: The food industry in Australia is subject to stringent food safety and quality standards. Implementing a management system, such as Hazard Analysis and Critical Control Points (HACCP) or ISO 22000, is common to ensure compliance.
4. Agriculture and Primary Production: Organisations involved in agriculture, fisheries, and primary production may implement ISO certification to improve processes, safety, and traceability.  ISO certification also provides a competitive advantage when exporting material.
5. Automotive and Aerospace: Companies:  The automotive and aerospace industries may use management system standards, such as ISO/TS 16949 and AS9100, to meet industry-specific compliance requirements.  The automotive and aerospace sector require ISO certification to ensure the safety of workers involved in the design, manufacturing, and maintenance of products.   ISO certification emphasises continuous improvement, defect prevention and the reduction of variation and waste throughout the supply chain.  Configuration management is critical since it ensures consistency and traceability of product configuration.
6. Construction: Construction companies may implement ISO certification to ensure the quality and safety of construction projects and meet regulatory requirements.  To attract investment, construction companies must be able to prove the transparency and reliability of their systems.  Investment companies are more likely to trust a construction company that has ISO certification and detailed documentation.
7. Education: Educational institutions in Australia may use ISO certification to maintain compliance standards in teaching and learning processes.  ISO certification is important for the education sector because it helps ensure quality, efficiency, transparency, and accountability in educational institutions. It can enhance their reputation, attract students and partners, and contribute to a positive learning environment. ISO certification is essential for adapting to evolving educational needs and challenges.
8. Government and Defence: Some government agencies and defence contractors may require ISO certification to ensure the consistent delivery of products and services.  ISO certification is important for the government and defence sector because it helps ensure quality, security, compliance, and efficiency in operations. It also enhances transparency, accountability, and public trust, which are critical.
9. Manufacturing: Manufacturers across various sectors may choose to implement ISO certification, to improve operational efficiency and meet customer expectations.  In large scale production, the cost of mistakes is extremely high.  When something goes wrong in one batch, several products may require reclamation.  ISO certification also enables random sampling of material on the production line to assess the products against defined quality standards.  When something goes wrong in one batch, several products may require reclamation.  Since ISO certification is process based, the certification means that manufacturers have worked through quality issues at each stage of production.  By implementing standardised process and best practices, mining companies can reduce waste, improve resource utilisation, and ultimately lower operational costs.  Having ISO certification can facilitate international trade by ensuring that a company’s products and processes meet global standards which is particularly important in the mining and resources sector, where products are often exported.
10. Mining and Resources: Organisations in the mining and resources industry may use ISO certification to enhance quality, safety, and environmental compliance.  The mining resources sector is subject to numerous local, national and international regulations.  ISO certification helps companies with their compliance requirements by providing a systemic approach to addressing legal requirements.  ISO certification can also open doors to new markets and partnerships, as some customers may require ISO certified suppliers.
11. Transportation and Logistics: Companies involved in transportation and logistics may implement ISO certification to manage the quality and safety of their services.
12. Environmental Management: Organisations focused on environmental protection and sustainability may implement ISO certification to demonstrate compliance and improve environmental performance.  The ISO environmental standard is ISO 14001.

CONCLUSION

Whilst ISO certification is not mandatory for all organisations in these industries, it can provide numerous benefits, including regulatory compliance, improved processes, reduced risks, and enhanced customer satisfaction. Organisations considering ISO certification should assess their specific needs, regulatory requirements, and customer expectations to determine the most suitable management system standard to follow. This analysis will help you make a compelling case of whether ISO certification is a strategic investment for your organisation’s future success and sustainability.

For further information about ISO certification please email info@obsequentia.com.au.

INTRODUCTION

ISO certification in Australia, like in many other countries, involves obtaining certification for compliance with specific international standards developed by the International Organisation for Standardisation (ISO). The most common ISO certification sought by organisations in Australia is ISO 9001, which is the international standard for Quality Management Systems (QMS).

A GUIDE TO CERTIFICATION

Below is a guide to understanding ISO certification in Australia.

Select the Appropriate ISO Standard

Identify the ISO standard that is most relevant to your organisation’s industry and objectives. Common standards in Australia include ISO 9001 (Quality Management), ISO 14001 (Environmental Management), ISO 45001 (Occupational Health and Safety), and ISO 27001 (Information Security Management), among others.

Preparing for Certification

In order to prepare for the ISO certification, please ensure that you:

• Assess your organisation’s current processes and operations against the chosen ISO standard’s requirements. Identify gaps and areas that need improvement.
• Develop and implement a Quality Management System (or other relevant management system) that aligns with the ISO standard. This includes creating documentation, procedures, and work instructions.
• Train employees on the QMS and ISO standard requirements to ensure everyone is aware of their roles and responsibilities.

Choose a Certification Body

Select an accredited certification body or registrar that is recognized by the Joint Accreditation System of Australia and New Zealand (JASANZ) or another relevant accreditation body.

Stage 1 Audit (Documentation Review)

The certification body will conduct an initial review of your organisation’s QMS documentation to assess readiness for the certification audit. They will identify any nonconformities or areas for improvement.

Stage 2 Audit

The stage 2 Audit will involve the following:

• The certification body will perform an on-site assessment to evaluate your organisation’s QMS in action. They will interview employees, review records, and verify that processes are being followed as documented.
• The certification body will provide a report of their findings, which may include nonconformities or observations. Your organisation must address any nonconformities within a specified timeframe.

Certification Decision

If your organisation has successfully demonstrated compliance with the ISO standard and addressed any nonconformities, the certification body will recommend certification. Certification is typically valid for a specific period, often three years.

Surveillance Audits

After certification, your organisation will undergo regular surveillance audits to ensure ongoing compliance with the ISO standard.

Recertification

Every few years, your organisation will need to go through a recertification process to renew its certification. This involves a similar assessment to the initial certification audit.

CONCUSION

ISO certification provides several benefits, such as enhanced credibility, improved processes, and competitive advantages. It demonstrates your organisation’s commitment to quality, environmental responsibility, safety, or other relevant areas. In Australia, ISO certification is commonly sought by organisations to meet regulatory requirements, attract customers, and improve overall operational efficiency.  It’s important to note that the process and requirements may vary depending on the specific ISO standard.

INTRODUCTION

In today’s competitive business landscape, maintaining high- quality products and service is crucial for the success and sustainability of any organisation. One effective way to achieve quality excellence is through the implementation of a certified quality management system (QMS) by:

• streamlining operations and organisational processes
• ensuring compliance with ISO 9001
• Enhancing customer satisfaction
• Risk Mitigation
• New business opportunities.

In this blog article we explore the importance of QMS certification and the benefits it brings to organisations.

Streamlining operations and organisational processes

Implementing a QMS involves establishing documented processes, procedures and templates to ensure that organisational processes are standardised. Embarking on getting your QMS certified prompts organisations to critically evaluate existing systems and processes and identify areas of continual improvement. By streamlining operations, identifying inefficiencies, organisations can enhance productivity, reduce waste, and ultimately improve profits. QMS certification encourages a culture of ongoing corporate improvements, driving organisations to constantly seek ways to optimise their processes. The QMS certification process also ensures that all staff get the opportunity to assist with organisational improvements hence, making them engaged. The onus is on all staff to be part of the implementation of the quality management system and just not leave it with the management representative of the organisation to implement and get the quality management system certified.

Ensuring compliance with ISO 9001

By obtaining QMS certification organisations can demonstrate their commitment to meeting the compliance requirements of ISO 9001. Being quality certified enhances credibility, trust and confidence that the organisation can consistently deliver their product or service.

Enhancing customer satisfaction

Quality management system certification ensures consistent systems and organisational processes. Through customer feedback mechanisms an organisation can constantly identify areas for improvement. It is important for an organisation to prioritise customer satisfaction to gain a competitive advantage in the marketplace.

Risk mitigation

All certified quality management systems incorporate risk management and compliance. The risk management process involves the identification of risks coupled with the implementation of appropriate controls to mitigate the risks. Organisations that are quality management certified are required to stay compliant with legal and regulatory requirements, reduce the risks of penalties, getting sued and organisational reputational damage.

New business opportunities

Being able to demonstrate that the organisation has gone through the quality certification process enables organisations to demonstrate a commitment to quality excellence and positions the organisation as a trusted and reliable partner. Organisations that are quality certified have a competitive advantage since tenders often stipulate requirements for management system certification. Panel prequalification also often stipulate management system certification requirements.

CONCLUSION

Quality management system certification provides a robust framework for continual improvement, risk mitigation and compliance with ISO 9001. It provides a competitive advantage and comfort for prospective and existing clients that the organisation has systems and processes in place that are regularly internally and externally audited. Irrespective of the industry sector quality management system certification enhances credibility, trust and confidence in the ability of an organisation to deliver consistently high-quality products or services.
It is also recommended to read our other posts about Separate Quality, Safety and Environmental management systems Versus Integrated Management System (IMS).

If you have any questions, please feel free to contact us on 1300 367 782 or info@obsequentia.com.au

Organisations often implement separate quality, safety and environmental management systems. This is quite common when organisations originally get certified for one management system and then progress to get certified to other management systems. You can continue to manage your quality, safety and environmental management system as separate entities or you can implement an integrated management system.

There are ten common elements in ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018

• Scope
• Normative references
• Terms and definitions
• Context of the organisation
• Leadership
• Planning
• Support
• Operation
• Performance evaluation
• Improvement.

The major advantage with implementing an integrated management system is outlined below:

• the quality, safety and environmental management system are integrated into an integrated management system
• the integrated management system is more streamlined and avoids areas of overlap. The development of the integrated management system will help identify redundant organisational processes and ensure that the management system is run more efficiently and effectively
• the integrated management system saves money since there is less rework, more concise documents and requires less resources to manage the integrated management system. Certification providers acknowledge the time savings in auditing an integrated management system over three separate systems and
  generally offer significant discounts when certifying an integrated management system
• Increased competitive advantage since your organisation is seen as being innovative. This helps ensure that processes are effective in meeting customer expectations and providing consistent outputs regularly
• Greater engagement from staff since the integrated management system is streamlined and easier to follow.

If you have any questions, please feel free to contact us on 1300 367 782 or info@obsequentia.com.au

Revision 1 – 9 March 2022
PLAN – DO – CHECK – ACT (PDCA) CYCLE

Management system standards outline a process approach which incorporates the Plan-DoCheck-Act (PDCA) cycle. The PDCA cycle enables an organisation to ensure that its processes are adequately resourced and managed and that opportunities for improvement can be identified and acted on.

The PDCA cycle is outlined in more detail below.

PLAN
• Define the scope of the management system. The scope of the management system is to comprehensively cover the product/service offered by the organisation
• Establish the objectives of the management systems
• Ensure that there are adequate resources to deliver results
• Ensure that top management demonstrate leadership and commitment with respect to the management system
• Understand the needs and expectations of internal and external interested parties
• Define organisational process risks and opportunities.

DO
• Develop and implement policies, procedures, and templates
• Define the critical processes in the supply chain of the organisation
• Complete internal audits as per the audit schedule
• Complete management review meetings as per compliance requirements
• Train staff/contractors in organisational processes
• Identify risks and opportunities and outline appropriate mitigation factors.

CHECK
• Assess performance against key performance indicators
• Assess any trends at management review meetings
• Assess any trends at internal audits
• Assess any trends with respect to nonconformances/corrective actions
• Ascertain whether any changes need to be made with the Internal Audit Program.

ACT
• Make required changes to the management system in order to make ongoing organisational improvements
• Benchmark against similar organisations nationally/internationally
• Review long term organisational strategies.

If you have any questions please feel free to contact us on 1300 367 782 or info@obsequentia.com.au

Common feedback is often that organisations do not have the funds to get certified. Many Australian businesses are in fact eligible for help with their certification through a government funded Business Growth Grant (part of the Australian Government’s Entrepreneurs’ Programme). This grant can be used to improve the ability and skills of your business to trade.

The government grant is targeted at the following Australian growth sectors:-
* Advanced manufacturing
* Food and agribusinesses
* Medical technologies and pharmaceuticals
* Mining equipment, technology, and services
* Oil, gas and energy resources.

The intended outcomes of funding for the business funding grant are:
* Improved management skills
* Improved business systems and process
* Improved ability to identify and leverage growth opportunities
* Extended business networks to increase market and supply chain participation
* Improved business performance
* Increase the capability of your organisation to trade in Australian markets and/or international markets.

The attached Youtube video further explains the Business Growth Grant.
https://www.youtube.com/watch?v=sc4vq4CPv3c

For further information regarding government funding opportunities for management system certification please email info@obsequentia.com.au