ISO certification is widely recognised as a mark of quality and compliance with international standards. ISO 27001:2022 helps organisations avoid potentially costly security breaches. The purpose of this article is to assess whether ISO 27001:2022 certification is worth it.

ISO 27001:2022 BENEFITS

The major benefits of ISO 27001:2022 certification is the enhanced security framework and the inclusion of risk management which helps the organisation identify, assess, and mitigate risks related to information assets.  ISO 27001:2022 certification also assists organisations with meeting regulatory requirements and provides a comprehensive approach to data protection.

ISO 27001:2022 certification provides competitive advantage, but it also allows business growth and partnership opportunities.  Incident management and business continuity planning are also developed and implemented, and the framework developed helps organisations quickly recover from security breaches.  The certification process often leads to improved internal processes and procedures which reduce inefficiencies and fosters a corporate environment where staff adhere to the implemented information security management system.   The ongoing internal audits also help assess the performance of the information security management system.


ISO certification is an ongoing process that just does not stop once ISO certification is achieved.  The major benefit of ISO 27001:2022 certification is for organisations dealing with sensitive data, seeking new business opportunities or organisations operating in highly regulated industries.  The benefits associated with the ongoing management of ISO 27001:2022 certification outweighs the costs.

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The ISO/IEC and International Accreditation Forum (IAF) recently announced the publication of additional Climate Change Amendments which aligns with the increased global concern around climate changes and how ISO/IEC standards may play a part in addressing these concerns.  The purpose of these changes is to ensure that climate change issues are considered by the organisation in the context of the effectiveness of the management system.

The amendments apply to the following standards:

  • ISO/IEC 14001:2015 Environmental Management Systems
  • ISO/IEC 45001:2018 Occupational Health and Safety Management Systems
  • ISO/IEC 9001:2015 Quality Management Systems
  • ISO/IEC 27001:2022 Information Security Management Systems
  • ISO/IEC 22000:2018 Food Safety Management Systems
  • ISO/IEC 39001:2012 Road Traffic Safety (RTS) Management Systems.


The amendments include:

4.1 Understanding the organisation and its context

Added:  The organisation shall determine whether climate change is a relevant issue.

4.2 Understanding the needs and expectations of interested parties

Added: NOTE:  Relevant interested parties can have requirements related to climate change.

The impact of these amendments will vary depending on organisation sector, product/service offered.  No transition process audit is required however, it is the responsibility of an organisation to consider how the amendment may affect the organisation.  Compliance against the amendment will be assessed at the following audit.


The recent Climate Change Amendments introduced by the ISO/IEC and International Accreditation Forum represent a significant step towards addressing the pressing global concern of climate change. By integrating considerations of climate change into key management system standards such as ISO/IEC 14001, ISO/IEC 45001, ISO/IEC 9001, ISO/IEC27001, ISO/IEC 22000, and ISO/IEC 39001, organisations are now better equipped to assess and manage their impact on the environment, occupational health and safety, quality, food safety, and road traffic safety

Although no specific transition process audit is mandated, compliance with these amendments will be assessed during subsequent audits. Therefore, it is incumbent upon organisations to diligently consider and implement measures to align with these changes. By embracing these amendments, organisations can not only enhance their environmental performance but also contribute to global efforts to mitigate the impacts of climate change for a sustainable future.

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It is important to choose the right ISO certification for your business.  In today’s competitive business landscape, maintaining high standards of quality, efficiency, and sustainability is paramount for long-term success. As businesses strive to meet evolving customer expectations, regulatory requirements, and industry standards, obtaining ISO certification has become important.  With a myriad of ISO standards available it is important to select the right ISO standard for your business.

ISO Standards

The ISO standard(s) selected for certification need to be relevant to the organisation and the sector that the organisation operates.   Some common standards include:

  • ISO 9001 (Quality Management) focusses on enhancing customer satisfaction and quality management system processes
  • ISO 14001 (Environmental Management) focusses on environmental responsibilities and sustainability practices
  • ISO 45001 (Occupational Health and Safety Management) focusses on the safe and healthy work environment for workers
  • ISO 27001 (Information Security Management) focusses on the protection of sensitive information and data security

It is important that an assessment be conducted of which ISO standard best aligns with business objectives, operations, and stakeholder expectations. An assessment should also be conducted of client(s) that have specifically requested verification of code(s) implementation.

Customer requirements

Customers are increasingly demanding proof of quality, safety, and sustainability from their suppliers. Obtaining ISO certification relevant to your industry sector can enhance customer confidence, satisfaction, and trust in your products or services.

Resources, time, and commitment

Determine the resources, time and commitment required to achieve ISO certification against a particular standard(s).  Factors such as budget, time constraints and inhouse expertise need to be considered. 

Scope of certification

If you decide to get certificated against a particular standard(s) it is important that the scope outlined on the management system certification certificate(s) accurately reflects the type of work conducted by the organisation.  Choosing an ISO certification that aligns with your industry standards ensures that your business remains competitive and compliant within your sector.


In conclusion, selecting the right ISO certification for your business is a strategic decision that requires careful consideration of various factors, including your industry requirements, organisational goals, and resource capabilities.

Whether you choose to pursue ISO 9001 for quality management, ISO 14001 for environmental sustainability, ISO 27001 for information security, or another relevant standard, the key is to align your certification efforts with your business objectives and stakeholder expectations. Remember that ISO certification is not merely a badge of compliance but a testament to your commitment to excellence, continuous improvement, and customer satisfaction.

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As the digital landscape evolves so too does the risks associated with data breaches, cyber- attacks, and regulatory noncompliance. The International Organisation for Standardisation (ISO) has released the standard ISO 27001:2022 which outlines the requirements for establishing, implementing, maintaining, and continually improving information security management system (ISMS). ISO 27001:2022 has replaced the standard ISO 27001:2013. The objective of this blog article is to outline the benefits of implementing ISO 27001:2022.


The benefits of implementing ISO 27001:2022 may include:

  • Minimise the risks and impacts of cyber-attacks.
  • Development and implementation of data recovery systems
  • Ability to tender for government work where there is a mandatory requirement to be ISO 27001:2022 certified.
  • Obtain independent feedback on your ISMS.
  • Provide you with a distinct advantage over your competitors, where they do not have the same or similar certification.
  • Enhance the reputation of your business.
  • Support improvement of your corporate culture
  • Have the potential to boost profitability.
  • Business continuity with other management standards that the organisation has already implemented.
  • Staff have increased awareness of ISMS due to implementing a management system against the standard ISO 27001:2022.


Implementing ISO27001:2022 provides a structured approach for information security. ISO 27001:2022 complements existing ISO standards but also allows organisation to demonstrate to clients that they take information security seriously by implementing an ISMS that complies with ISO 27001:2022.

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ISO Certification myths vs reality

ISO certification is widely recognised as a mark of quality and compliance with international standards. However, there are several misconceptions that people may have about ISO certification. Addressing these myths can help businesses and individuals better understand the value and purpose of ISO certification.


Outlined below are common misconceptions about ISO certification.

  1. ISO certification requires a full-time person to just mange ISO certification.
    ISO certification requires a full-time person to manage ISO certification.
    Reality: Depending on the size of the organisation a full-time person is not necessarily required to mange ISO certification. What a lot of organisations do is appoint a project manager who then gets required input from various stakeholders throughout the organisation. Some organisations also opt to utilise the services of a management system consultant.
  1. ISO certification guarantees perfect products or services.
    The misconception is that some people believe that achieving ISO certification means that a company’s products or services are flawless.
    Reality: ISO certification emphasises the implementation of management systems and processes, but it does not guarantee perfection. It demonstrates a commitment to continuous improvement.
  2. ISO certification is only for large corporations.
    Small and medium-sized enterprises (SMEs) may think that ISO certification is only suitable for large corporations.
    Reality: ISO standards are scalable and can be adapted for organisations of any size. Many SMEs find value in ISO certification to improve efficiency and competitiveness.
  3. ISO certification is too expensive.
    There is a belief that obtaining and maintaining ISO certification is prohibitively expensive.
    Reality: While there are costs associated with certification, the long-term benefits often outweigh the initial investment. Improved processes and increased efficiency can result in cost savings over time. There is also the increase in competitive advantage in the market place which could mean that ISO certification helps your organisation win larger contracts.
  4. ISO certification only involves senior management.
    Some believe that ISO certification only involves senior management.
    Reality: All staff need to be involved in the ongoing management of ISO certification. By getting staff buy in will ensure that all staff participate and even identify ongoing organisational improvements in the management system.
  5. ISO certification is only about documentation.
    Some believe that ISO certification is primarily about creating extensive documentation without providing tangible benefits.
    Reality: Documentation is a crucial part of ISO standards, but certification is about implementing effective processes, continuous improvement, and achieving specific business objectives. Implementation of ISO certification could also help the organisation implement more streamlined and automated processes.
  6. ISO certification is a one-time achievement.
    Organisations might think that once certified, they don’t need to focus on continuous improvement.
    Reality: ISO standards emphasise continual improvement. Certification is an ongoing process that requires regular audits and a commitment to refining processes over time. Once ISO certified the organisation needs to complete surveillance audits and every three years complete a recertification audit.
  7. ISO certification is only for quality, not for other business aspects.
    Some believe that ISO certification only pertains to product or service quality and not other aspects of the business.
    Reality: ISO standards cover various aspects, including environmental management, information security, and occupational health and safety, depending on the standard chosen. Specific clients may specify that awarding a contract(s) is conditional to the organisation being ISO certified to a specific standard(s).
  1. ISO certification is just about meeting requirements.
    Some organisations may view ISO certification as a checkbox exercise to meet minimum requirements.
    Reality: While meeting requirements is essential, ISO certification encourages organisations to go beyond compliance and focus on continual improvement and excellence. ISO certification is also an opportunity to identify and automate organisational processes.
  2. ISO certification can be achieved quickly.
    ISO certification can be obtained rapidly without thorough implementation.
    Reality: Gaining ISO certification involves the completion of a gap analysis followed by the ISO certification audit. In order to maintain ISO certification status surveillance audits and recertification audits need to be completed.


ISO Certification myths vs reality

ISO certification is an ongoing process that just does not stop once ISO certification is achieved. Addressing misconceptions can help organisations and individuals better appreciate the true value of ISO certification and understand that it’s a dynamic process aimed at enhancing overall business performance.

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ISO certification is a process by which an organisation demonstrates its commitment to maintaining and improving the quality of its products or services. Certification is typically awarded by accredited certification bodies after an evaluation of the organisation’s management system against recognised standard(s). The most widely recognised management system standards are ISO 9001 (Quality Management System), ISO 14001 (Environmental Management System) and ISO 45001 (Safety Management System).


In Australia, the implementation of an ISO management system is not mandatory for all industries. However, there are certain sectors and situations where ISO certification may be required or highly recommended. The decision to implement ISO certification often depends on industry-specific regulations, customer requirements, and the organisation’s commitment to ensuring a superior product and/or service.   Here are some industries and contexts in which QMS may be important:

  1. Healthcare: Healthcare providers in Australia are subject to regulatory requirements aimed at ensuring patient safety and quality of care. Implementing ISO certification can help healthcare organisations meet international compliance standards that can help improve the effectiveness of clinical support and business processes. 
  2. Pharmaceuticals: Companies involved in pharmaceutical manufacturing, distribution, and marketing must adhere to strict compliance requirements making ISO certification crucial.  ISO certification is crucial in the pharmaceutical sector to ensure the safety, quality, and compliance of pharmaceutical products and processes. It helps companies meet regulatory requirements, protect patient safety, maintain data security, and operate efficiently. Ultimately, ISO certification contributes to the pharmaceutical industry’s ability to provide safe and effective healthcare solutions.
  3. Food and Beverage: The food industry in Australia is subject to stringent food safety and quality standards. Implementing a management system, such as Hazard Analysis and Critical Control Points (HACCP) or ISO 22000, is common to ensure compliance.
  4. Agriculture and Primary Production: Organisations involved in agriculture, fisheries, and primary production may implement ISO certification to improve processes, safety, and traceability.  ISO certification also provides a competitive advantage when exporting material.
  5. Automotive and Aerospace: Companies:  The automotive and aerospace industries may use management system standards, such as ISO/TS 16949 and AS9100, to meet industry-specific compliance requirements.  The automotive and aerospace sector require ISO certification to ensure the safety of workers involved in the design, manufacturing, and maintenance of products.   ISO certification emphasises continuous improvement, defect prevention and the reduction of variation and waste throughout the supply chain.  Configuration management is critical since it ensures consistency and traceability of product configuration.
  6. Construction: Construction companies may implement ISO certification to ensure the quality and safety of construction projects and meet regulatory requirements.  To attract investment, construction companies must be able to prove the transparency and reliability of their systems.  Investment companies are more likely to trust a construction company that has ISO certification and detailed documentation.
  7. Education: Educational institutions in Australia may use ISO certification to maintain compliance standards in teaching and learning processes.  ISO certification is important for the education sector because it helps ensure quality, efficiency, transparency, and accountability in educational institutions. It can enhance their reputation, attract students and partners, and contribute to a positive learning environment. ISO certification is essential for adapting to evolving educational needs and challenges.
  8. Government and Defence: Some government agencies and defence contractors may require ISO certification to ensure the consistent delivery of products and services.  ISO certification is important for the government and defence sector because it helps ensure quality, security, compliance, and efficiency in operations. It also enhances transparency, accountability, and public trust, which are critical.
  9. Manufacturing: Manufacturers across various sectors may choose to implement ISO certification, to improve operational efficiency and meet customer expectations.  In large scale production, the cost of mistakes is extremely high.  When something goes wrong in one batch, several products may require reclamation.  ISO certification also enables random sampling of material on the production line to assess the products against defined quality standards.  When something goes wrong in one batch, several products may require reclamation.  Since ISO certification is process based, the certification means that manufacturers have worked through quality issues at each stage of production.  By implementing standardised process and best practices, mining companies can reduce waste, improve resource utilisation, and ultimately lower operational costs.  Having ISO certification can facilitate international trade by ensuring that a company’s products and processes meet global standards which is particularly important in the mining and resources sector, where products are often exported.
  10. Mining and Resources: Organisations in the mining and resources industry may use ISO certification to enhance quality, safety, and environmental compliance.  The mining resources sector is subject to numerous local, national and international regulations.  ISO certification helps companies with their compliance requirements by providing a systemic approach to addressing legal requirements.  ISO certification can also open doors to new markets and partnerships, as some customers may require ISO certified suppliers.
  11. Transportation and Logistics: Companies involved in transportation and logistics may implement ISO certification to manage the quality and safety of their services.
  12. Environmental Management: Organisations focused on environmental protection and sustainability may implement ISO certification to demonstrate compliance and improve environmental performance.  The ISO environmental standard is ISO 14001.


Whilst ISO certification is not mandatory for all organisations in these industries, it can provide numerous benefits, including regulatory compliance, improved processes, reduced risks, and enhanced customer satisfaction. Organisations considering ISO certification should assess their specific needs, regulatory requirements, and customer expectations to determine the most suitable management system standard to follow. This analysis will help you make a compelling case of whether ISO certification is a strategic investment for your organisation’s future success and sustainability.

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ISO certification in progress

ISO certification in Australia, like in many other countries, involves obtaining certification for compliance with specific international standards developed by the International Organisation for Standardisation (ISO). The most common ISO certification sought by organisations in Australia is ISO 9001, which is the international standard for Quality Management Systems (QMS).


Below is a guide to understanding ISO certification in Australia.

Select the Appropriate ISO Standard

Identify the ISO standard that is most relevant to your organisation’s industry and objectives. Common standards in Australia include ISO 9001 (Quality Management), ISO 14001 (Environmental Management), ISO 45001 (Occupational Health and Safety), and ISO 27001 (Information Security Management), among others.

Preparing for Certification

In order to prepare for the ISO certification, please ensure that you:

  • Assess your organisation’s current processes and operations against the chosen ISO standard’s requirements. Identify gaps and areas that need improvement.
  • Develop and implement a Quality Management System (or other relevant management system) that aligns with the ISO standard. This includes creating documentation, procedures, and work instructions.
  • Train employees on the QMS and ISO standard requirements to ensure everyone is aware of their roles and responsibilities.

Choose a Certification Body

Select an accredited certification body or registrar that is recognized by the Joint Accreditation System of Australia and New Zealand (JASANZ) or another relevant accreditation body.

Stage 1 Audit (Documentation Review)

The certification body will conduct an initial review of your organisation’s QMS documentation to assess readiness for the certification audit. They will identify any nonconformities or areas for improvement.

Stage 2 Audit

The stage 2 Audit will involve the following:

  • The certification body will perform an on-site assessment to evaluate your organisation’s QMS in action. They will interview employees, review records, and verify that processes are being followed as documented.
  • The certification body will provide a report of their findings, which may include nonconformities or observations. Your organisation must address any nonconformities within a specified timeframe.

Certification Decision

If your organisation has successfully demonstrated compliance with the ISO standard and addressed any nonconformities, the certification body will recommend certification. Certification is typically valid for a specific period, often three years.

Surveillance Audits

After certification, your organisation will undergo regular surveillance audits to ensure ongoing compliance with the ISO standard.


Every few years, your organisation will need to go through a recertification process to renew its certification. This involves a similar assessment to the initial certification audit.


ISO certification provides several benefits, such as enhanced credibility, improved processes, and competitive advantages. It demonstrates your organisation’s commitment to quality, environmental responsibility, safety, or other relevant areas. In Australia, ISO certification is commonly sought by organisations to meet regulatory requirements, attract customers, and improve overall operational efficiency.  It’s important to note that the process and requirements may vary depending on the specific ISO standard.



Quality Management Systems Certification leads to customer satisfaction


A key strategic advantage of quality management system (QMS) certification is that it can increase customer satisfaction. Customer satisfaction includes product or service quality, customer service that is consistent and on time, effective communication, competitive price and value for money and the ease of access to the product(s) or service(s). The objective of this blog article is to outline how quality management system certification can enhance customer satisfaction. This blog article will focus on the following aspects:

  • Selecting the correct certification
  • Identification and interpretation of customer needs
  • Process improvements
  • Customer centric approach
  • Risk management
  • Monitor and measure performance.


ISO 9001:2015 emphasises quality management and customer satisfaction. The primary focus of ISO 9001:2015 is on achieving continual improvement and customer satisfaction through effective processes. ISO 9001:2015 is suitable for organisations seeking to enhance their product or service quality and customer experience. The ISO 9001:2015 standard follows the high-level-structure (HLS) that is common to all new and revised ISO management standards. This structure aims to facilitate integration with other management system standards like ISO 14001 (Environmental Management) and ISO 45001 (Occupational Health and Safety).


It is important to identify your customers’ needs and expectations through customer surveys, feedback, and interactions. It is also important to stay attuned to the evolving demands of the client’s target audience. A major competitive advantage can be gained through interpreting customer needs to create a product or service that resonates with customers, solves their problems, and adapts to the changing external compliance environment.


Any rework costs money and time. Ensure all processes are well defined, documented and regularly reviewed to enhance efficiency and reduce errors. It is important to assess current processes and identify any areas for improvements. Any new process improvements need to be continuously monitored to assess whether any ongoing refinement is required.


Ensure regular customer feedback. Customers appreciate ongoing support after purchasing a product or service, including warranties, repairs, or technical assistance. Providing information to customers also ensures that they make informed decisions and helps the organisation establish a reputation in the market as being a subject matter expert. Competitive and transparent pricing also helps with customer satisfaction. Customers also seek convenience in their interactions with businesses.


It is critical to implement appropriate corrective actions that mitigate risks and to be proactive rather than reactive. The risk management process needs to identify potential issues that could impact customer satisfaction. Risk management processes can include a mechanism for handling customer complaints and issues promptly. Customers are more likely to stay loyal to a company that shows a commitment to risk mitigation.


If a warranty is offered on a product, then it is important to measure and analyse the warranty claims. A peak in warranty claims indicates that appropriate corrective actions need to be implemented to achieve customer satisfaction.


Quality management system (QMS) certification can enhance customer satisfaction.
Irrespective of the industry sector quality management system certification enhances credibility, trust, and confidence in the ability of an organisation to deliver consistently high- quality products or services. Customer satisfaction is an ongoing effort. As the customer environment changes then further organisational improvements need to be implemented to stay competitive and keep clients coming back.

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Ensuring Quality Excellence through Quality Management System Certification


In today’s competitive business landscape, maintaining high- quality products and service is crucial for the success and sustainability of any organisation. One effective way to achieve quality excellence is through the implementation of a certified quality management system (QMS) by:
Quality Management System (QMS) certification

  • streamlining operations and organisational processes
  • ensuring compliance with ISO 9001
  • Enhancing customer satisfaction
  • Risk Mitigation
  • New business opportunities.

In this blog article we explore the importance of QMS certification and the benefits it brings to organisations.

Streamlining operations and organisational processes

Implementing a QMS involves establishing documented processes, procedures and templates to ensure that organisational processes are standardised. Embarking on getting your QMS certified prompts organisations to critically evaluate existing systems and processes and identify areas of continual improvement. By streamlining operations, identifying inefficiencies, organisations can enhance productivity, reduce waste, and ultimately improve profits. QMS certification encourages a culture of ongoing corporate improvements, driving organisations to constantly seek ways to optimise their processes. The QMS certification process also ensures that all staff get the opportunity to assist with organisational improvements hence, making them engaged. The onus is on all staff to be part of the implementation of the quality management system and just not leave it with the management representative of the organisation to implement and get the quality management system certified.

Ensuring compliance with ISO 9001

By obtaining QMS certification organisations can demonstrate their commitment to meeting the compliance requirements of ISO 9001. Being quality certified enhances credibility, trust and confidence that the organisation can consistently deliver their product or service.

Enhancing customer satisfaction

Quality management system certification ensures consistent systems and organisational processes. Through customer feedback mechanisms an organisation can constantly identify areas for improvement. It is important for an organisation to prioritise customer satisfaction to gain a competitive advantage in the marketplace.

Risk mitigation

All certified quality management systems incorporate risk management and compliance. The risk management process involves the identification of risks coupled with the implementation of appropriate controls to mitigate the risks. Organisations that are quality management certified are required to stay compliant with legal and regulatory requirements, reduce the risks of penalties, getting sued and organisational reputational damage.

New business opportunities

Being able to demonstrate that the organisation has gone through the quality certification process enables organisations to demonstrate a commitment to quality excellence and positions the organisation as a trusted and reliable partner. Organisations that are quality certified have a competitive advantage since tenders often stipulate requirements for management system certification. Panel prequalification also often stipulate management system certification requirements.


Quality management system certification provides a robust framework for continual improvement, risk mitigation and compliance with ISO 9001. It provides a competitive advantage and comfort for prospective and existing clients that the organisation has systems and processes in place that are regularly internally and externally audited. Irrespective of the industry sector quality management system certification enhances credibility, trust and confidence in the ability of an organisation to deliver consistently high-quality products or services.
It is also recommended to read our other posts about Separate Quality, Safety and Environmental management systems Versus Integrated Management System (IMS).

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Separate Quality, Safety and Environmental Management System Versus an Integrated Management System (IMS)

Organisations often implement separate quality, safety and environmental management systems. This is quite common when organisations originally get certified for one management system and then progress to get certified to other management systems. You can continue to manage your quality, safety and environmental management system as separate entities or you can implement an integrated management system.

Quality Management System, Safety Management System, Environmental Management System
There are ten common elements in ISO 9001:2015, ISO 14001:2015 and ISO 45001:2018

  • Scope
  • Normative references
  • Terms and definitions
  • Context of the organisation
  • Leadership
  • Planning
  • Support
  • Operation
  • Performance evaluation
  • Improvement.

The major advantage with implementing an integrated management system is outlined below:

  • the quality, safety and environmental management system are integrated into an integrated management system
  • the integrated management system is more streamlined and avoids areas of overlap. The development of the integrated management system will help identify redundant organisational processes and ensure that the management system is run more efficiently and effectively
  • the integrated management system saves money since there is less rework, more concise documents and requires less resources to manage the integrated management system. Certification providers acknowledge the time savings in auditing an integrated management system over three separate systems and
    generally offer significant discounts when certifying an integrated management system
  • Increased competitive advantage since your organisation is seen as being innovative. This helps ensure that processes are effective in meeting customer expectations and providing consistent outputs regularly
  • Greater engagement from staff since the integrated management system is streamlined and easier to follow.

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