A common issue often reported in audits is the amount of rework having to be conducted. Rework can be avoided by ensuring the following:-
- ALWAYS PRIORTISE YOUR WORK.
This will ensure that deadlines are met without that last minute rush. Important deadlines are to be communicated to appropriate stakeholders so that everyone knows what they need to complete in order to meet a deadline.
- DOCUMENT CLIENT REQUIREMENTS AND DELIVERABLES
This will ensure that deadlines are met without that last minute rush. Long gone are the days where a hand shake meant the deal was done! The complexity of documentation will vary depending on project value and complexity. However, simple documentation can be drafted that outlines project deliverables and timeframes agreed by both parties.
Communicate with all appropriate stakeholders. This will ensure that everyone knows what is happening. Any changes need to be communicated promptly and clearly. Use staff meetings to reiterate high priority work.
- LEARN FROM YOUR MISTAKES
Everyone makes mistakes! Despite best attempts there will be times when things go pear shaped and rework is required. The important thing is to learn from your mistakes and get feedback from stakeholders on ‘how can we improve and make sure this never happens again’. Management review meetings can be used to discuss these issues.
For further information regarding management system certification please email: firstname.lastname@example.org